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Conquer Team
Dysfunction
By: Patrick Lencioni
A ll teams are potentially dysfunctional. This is inevitable because
they’re made up of fallible, imperfect human beings. From the
factory floor to the basketball court to the executive suite, politics
and confusion are more the rule than the exception.
Fortunately, there is hope. Counter to conventional wisdom, the causes
of dysfunction are both identifiable and curable. However, they don’t die
easily. Making a team functional and cohesive requires levels of courage
and discipline that many groups cannot seem to muster.
To begin improving your team and to better understand the level of
dysfunction you are facing, ask yourself these simple questions:
- Do team members openly and readily disclose their opinions?
- Are team meetings compelling and productive?
- Does the team come to decisions quickly and avoid getting bogged down by consensus?
- Do team members confront one another about their shortcomings?
- Do team members sacrifice their own interests for the good of the team?
Although no team is perfect and even the best teams sometimes struggle
with one or more of these issues, the finest organizations constantly work
to ensure that their answers are “yes.” If you answered “no” to many of
these questions, your team may need some work.
The first step toward reducing politics and confusion within your team is
to understand that there are five dysfunctions to contend with, and address
each that applies, one by one.
Dysfunction #1: Absence of Trust
This occurs when team members are reluctant to be vulnerable with
one another and are unwilling to admit their mistakes, weaknesses or
needs for help. Without a certain comfort level among team members, a
foundation of trust is impossible.
Dysfunction #2: Fear of Conflict
Teams that are lacking on trust are incapable of engaging in unfiltered,
passionate debate about issues. Instead, team conflict easily turns into
veiled discussions and back channel comments.
Dysfunction #3: Lack of Commitment
Without conflict and putting opinions on the table, it is difficult for
team members to commit to decisions, creating an environment where
ambiguity prevails.
Dysfunction #4: Avoidance of Accountability
When teams don’t commit to a clear plan of action, even the most focused
and driven individuals hesitate to call their peers on actions and behaviors
that seem counterproductive to the overall good of the team.
Dysfunction #5: Inattention to Results
Team members naturally tend to put their own needs (ego, career
development, recognition, etc.) ahead of the collective goals of the team
when individuals aren’t held accountable.
Striving to create a functional, cohesive team is one of the few remaining
competitive advantages available to any organization looking for a powerful
point of differentiation. Functional teams avoid wasting time talking about
the wrong issues and revisiting the same topics over and over again because
of lack of buy-in.
Functional teams also make higher quality decisions and accomplish more
in less time and with less distraction and frustration. Additionally, “A”
players rarely leave organizations where they’re part of a cohesive team.
Even though creating a functional, cohesive team is not always easy, the
rewards are significant.
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